Bluetooth Payment Devices

In the event that your credit card reader malfunctions, there is a 12-month limited warranty. In the event that you misplace your card reader, we will send you a replacement for an additional fee. If you need a replacement, order an additional one through PayAnywhere Inside or contact Customer Service at 877.387.5640.

Devices that are compatible with the PayAnywhere Bluetooth payment device:

  • Require iOS 6.0 or above.
  • iPhone 4S or above.
  • iPad 3rd Gen or above.
  • iPad Pro 1st Gen.

Devices that are NOT compatible with the PayAnywhere Bluetooth Credit payment device:

  • iPad 1st and 2nd Gen.

Payment device cannot be paired

  • Press the power on button to restart your payment device.
  • Check if you can find the payment device's "Serial Number" (shown on the back of the payment device) in the "Scanned Device List" of your smartphone or tablet.

Payment device cannot read your card successfully

  • Press the power on button to turn on the payment device again. The payment device will automatically connect with your smartphone or tablet again.
  • The payment device may be at lower battery level; please use the USB cable to recharge it, then retry.
  • Ensure the payment device or smartphone/tablet is within the reception range.
  • Check if the application instructs to swipe or insert card.
  • Ensure there is no obstacle in the card slots.
  • Check if the magstripe or chip of the card is facing the right direction when swiping or inserting the card.
  • Ensure your phone/tablet is a supported model for the payment device's operation.
  • Swipe or insert card with a more constant speed.

Payment device lost the connection with your smartphone or tablet when the reader is auto-off.

  • Press the power on button to turn the payment device on again. The device will automatically connect with your smartphone or tablet again.
  • The payment device may be at lower battery level; please use the USB cable to charge it, then retry.
  • Ensure the payment device or smartphone/tablet is within the reception range.

Payment device does not work with your phone or tablet

  • Ensure the Bluetooth function of your smartphone or tablet is turned on.
  • Check the version of your operating system is supported for this payment device’s operation.

Device has no response

  • Use a paperclip to press to press the reset button at the bottom for a reboot.

LED Indicator

  • 2-in-1
    • All LEDs off - button release to power down
    • Red LED on - device starting up / charging battery
    • Red LED off - fully charged
    • Red LED flashing - low battery / critical low battery
    • Green LED on - Bluetooth is connected
    • Green LED flashing - standby mode / waiting for connect Bluetooth or Bluetooth is disconnected
  • 3-in-1
    • All LEDs off - button release to power down
    • Red LED on - device starting up / charging battery
    • Red LED off - fully charged
    • Red LED flashing - low battery / critical low battery
    • Blue LED on - Bluetooth is connected
    • Blue LED flashing - standby mode / waiting for connect Bluetooth or Bluetooth is disconnected
  • 3-in-1 NFC Indicator
    • First LED flashing - connecting with POS terminal
    • First LED on - ready for NFC reading
    • 4 LEDs on in consecutive order - success reading
    • One "beep" sound - transaction completed
    • Two "beep" sounds - errors
    • All LEDs off - power off
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